Contact
Email only · typically a few days
The short version
Isopace is run by one person. There is no chat widget and no phone line — write to the address that matches the question, and include the email on the account so we can find you.
01
Product and account
- What to send. Early-access questions, bugs, billing once it exists, and anything about your plan or account. Include the email you signed up with and a short description of what you expected versus what happened.
- Where. hello@isopace.run.
02
Privacy and data rights
- What to send. Access, correction, export, or deletion requests, and questions about how we handle training files, Strava, or Polar. The Privacy Policy covers what we store and for how long.
- Where. privacy@isopace.run.
03
Watches and sync
- Disconnect. Strava and Polar can be disconnected from Settings at any time. That stops future sync and deletes the tokens we hold. Activities already imported stay until you delete them or the account.
- Any watch. Manual .fit / .gpx upload works without a vendor connection. If a sync looks wrong, write to hello@isopace.run with the activity date and source.
04
Sign in
- The app. The athlete app lives at app.isopace.run. Early access starts at /start.
- Locked out. If a magic link never arrives, check spam, then email hello@isopace.run from the address on the account.
Operated by Marek Paňko in the Czech Republic. See also Privacy and Terms.